Risk Disclaimer:

Trading in financial markets carries inherent risks, and past performance is not indicative of future results. You should be aware that trading involves the possibility of financial loss, and it is not suitable for everyone. Before engaging in any trading activity, we strongly advise you to fully understand the risks involved and seek independent financial advice if necessary

Refund policy

At XPLORE, we are committed to providing you with a high-quality trading indicator and exceptional service. We understand that trading carries inherent risks, and we aim to support you in making informed decisions. Our refund policy outlines the conditions and processes for refund requests, including instances where you can demonstrate financial losses during your subscription period

Refund eligibility

1. 15-Day Money-Back Guarantee: We offer a 15-day money-back guarantee. If you are not satisfied with XPLORE within the first 15 days of your purchase, you may request a refund.
2. Loss-Based Refunds: In addition to our 15-day guarantee, if you can provide evidence that you have incurred financial losses directly attributed to the use of XPLORE during the duration of your subscription plan, you may be eligible for a refund. This provision applies within the subscription period specified in your plan.

Refund Process

1. Contact Our Support Team: To initiate a refund request, please contact our customer support team at support@xplorepayment.com within the refund period. Please include your order details, including the purchase date and transaction ID.
2. Provide Reason for Refund: For loss-based refund requests, you must provide documented evidence of your financial losses directly related to the use of XPLORE. Your feedback is valuable to us as it helps us improve our product and services.
3. Refund Review: Once we receive your refund request, our team will review it and respond to you within 2-3 days with the status of your request.
4. Refund Processing: If your refund request is approved, we will process the refund to the original payment method used for the purchase within 5 days.

Exceptions:

Please note that the following conditions may apply:

• Technical Support: If you are experiencing technical issues with XPLORE, we encourage you to reach out to our support team for assistance. Our team is dedicated to resolving any issues you may encounter.
• Late or Incomplete Requests: Refund requests made after the specified refund period or without providing valid documented evidence of financial losses may not be eligible for a refund.
• Third-Party Purchases: If you purchased XPLORE through a third-party platform or distributor, their refund policies may apply. Please refer to their terms and conditions for details.

Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team.

We appreciate your trust in XPLORE, and we are committed to providing you with a positive experience. Your satisfaction is important to us, and we look forward to serving you with our trading indicator.

This refund policy is subject to change, and any updates will be reflected on our website